Refund policy
Return Policy
At Paviét, we want you to love the fit of your jeans. If something isn’t right, we’re here to help.
Returns
We accept returns within 30 days of delivery for eligible items.
To qualify for a return, items must:
- Be unworn, unwashed, and unaltered
- Have all original tags attached
- Be free of stains, odors, pet hair, or damage
-Be returned in the original packaging when possible
Items that do not meet these conditions may be refused or returned to the customer.
Exchanges
We offer free size exchanges within 30 days of delivery for customers in the United States.
If you need a different size or fit, contact us at [your email address] and we’ll help you with the exchange process.
Return Shipping
- Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
- Original shipping fees are non-refundable.
We recommend using a trackable shipping method, as we are not responsible for lost return packages.
Final Sale Items
The following items are considered final sale and cannot be returned or exchanged:
- Sale or clearance items marked “Final Sale”
- Gift cards
- Worn, washed, or altered items
- Customized or limited-edition products
Pre-Orders
Pre-order items may be canceled within 24 hours of purchase. After this period, production and fulfillment preparations begin and orders become final sale unless otherwise stated.
Once delivered, eligible pre-order items may be exchanged according to our standard exchange policy.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [your email address] with:
- Your order number
- Photos of the issue
- A brief description
We’ll make it right as quickly as possible.
Refunds
Once your return is received and inspected, you’ll receive an email notification regarding approval of your refund.
Approved refunds are issued to the original payment method within approximately 5–20 business days, depending on your bank or payment provider.
How to Start a Return
To initiate a return or exchange, please contact us at:
Email: pavietcontact@gmail.com
Website: www.paviet.com
Please include your order number in your message for faster assistance.